<?xml version="1.0" encoding="utf-8"?><!DOCTYPE Zthes SYSTEM "http://zthes.z3950.org/schema/zthes-1.0.dtd">  <Zthes><term><termId>1077</termId><termName>Call-Center</termName><termType>TT</termType><termLanguage>de</termLanguage><termVocabulary>Thesaurus der Bibliothek der FES</termVocabulary>	<termStatus>active</termStatus>	<termApproval>approved</termApproval>	<termSortkey>Call-Center</termSortkey><termCreatedDate>Call-Center</termCreatedDate><relation><relationType>UF</relationType><termId>8327</termId><termName>Kundendienst</termName><termType>ND</termType></relation><relation><relationType>UF</relationType><termId>8328</termId><termName>Telefonischer Kundendienst</termName><termType>ND</termType></relation><relation><relationType>UF</relationType><termId>8329</termId><termName>Telefonzentrale</termName><termType>ND</termType></relation><relation><relationType>UF</relationType><termId>8325</termId><termName>Call Center</termName><termType>ND</termType></relation><relation><relationType>UF</relationType><termId>8326</termId><termName>Callcenter</termName><termType>ND</termType></relation><relation><relationType>RT</relationType><termId>1079</termId><termName>Elektronischer Handel</termName><termType>PT</termType></relation><relation><relationType>RT</relationType><termId>1270</termId><termName>Internet</termName><termType>PT</termType></relation><relation><relationType>RT</relationType><termId>1272</termId><termName>Telekommunikation</termName><termType>PT</termType></relation><relation><relationType>RT</relationType><termId>1076</termId><termName>Versandhandel</termName><termType>PT</termType></relation></term>  </Zthes>